Shipping

 

We ship within Australia and to New Zealand, normally within 24 hours of ordering (business days). 

 

FREE EXPRESS SHIPPING WITHIN AUSTRALIA FOR ORDERS OVER $500

 

ORDERS OUTSIDE AUSTRALIA -  We do not charge the GST on orders outside Australia. Please email your order through to sales@thedetoxshop.com.au and we will send you an invoice to be paid via Paypal prior to your order being shipped. Standard International shipping rate is A$29.95. 

 

Please double-check your entire order upon arrival. No claims will be respected unless made within 7 days of receipt of goods. If your order has been damaged or appears to have been opened during shipping, please keep it in the original packaging and notify us immediately.

 

International Shipping

We strongly suggest that all International customers check with their local customs agency for their Rules & Regulations/Restrictions on the importation of Dietary Supplements and/or our Herbal Formula ingredients prior to placing an order.

Standard orders

All Standard International orders will be shipped via AusPost International with an estimated transit time of 6-10 Business days to reach Customs. Please allow 2-5 Business days for processing (this does not include the day your order was placed, weekends, or holidays).

Please note: International shipping costs DO NOT include Import fees, Duties, or Taxes. These fees will be calculated and charged by the delivering countries customs agency once the shipment has arrived. Once a package has arrived to the delivering countries customs agency The Detox Shop no longer has control over that package. We highly suggest contacting your local customs agency for updated information prior to requesting an investigation. Under no circumstances will any package be declared at any amount other than the invoice amount. This practice is illegal, please do not ask us to do it. Customs fees are the responsibility of the package recipient, The Detox Shop is not responsible for customs fees assessed for any international order. Any returned package due to non-compliance of Customs Fees/Rules & Regulations/Restrictions is subject to a 20% restocking fee. All shipping charges are non-refundable.

Please note: We are not able to take responsibility for packages once they have left Australia. All AusPost tracking details will be provided so that the customer can tracking package themselves.